Get in Touch
We're here to help. Whether you have questions, feedback, or want to explore partnerships, we'd love to hear from you.
How to Reach Us
General Inquiries
Questions about our products, pricing, or general information.
hello@monkeybarrels.com
Response within 24 hours
Technical Support
Need help with ClaimReady, FormReady, or technical issues?
support@monkeybarrels.com
Response within 12 hours
Partnerships
Interested in partnerships, integrations, or business opportunities?
partners@monkeybarrels.com
Response within 48 hours
Security & Privacy
Report security vulnerabilities, privacy concerns, or request information about our data practices.
security@monkeybarrels.com
privacy@monkeybarrels.com
Urgent security issues: Immediate response
Media & Press
Press inquiries, interview requests, or need access to our media kit and brand assets.
press@monkeybarrels.com
Response within 24 hours
Send Us a Message
Prefer to use a form? Fill out the details below and we'll get back to you quickly.
Frequently Asked Questions
How quickly do you respond to inquiries?
We typically respond within 24 hours for general inquiries, 12 hours for technical support, and immediately for urgent security issues.
Do you offer phone support?
Currently, we handle all support via email to ensure we can provide thorough, documented responses. This also allows us to include screenshots, links, and detailed explanations.
Can I schedule a product demo?
Absolutely! Email us at hello@monkeybarrels.com with "Demo Request" in the subject line, and we'll set up a time to show you our products in action.
How do I report a bug or issue?
Email support@monkeybarrels.com with details about the issue, including what you were trying to do, what happened, and any error messages you saw.
Do you partner with other companies?
Yes! We're open to partnerships that benefit our users. Reach out to partners@monkeybarrels.com to discuss integration opportunities or collaborations.
How do I request a new feature?
We love feature requests! Email hello@monkeybarrels.com with "Feature Request" in the subject line and tell us about the problem you're trying to solve.
We're Here to Help
MonkeyBarrels is a distributed team focused on building great products. While we work remotely, we're always available to support our users and partners.
Business Hours
Monday - Friday
9 AM - 6 PM EST
Support Coverage
24/7 for urgent issues
Business hours for general support
Response Commitment
Technical: 12 hours
General: 24 hours