Terms of Service

Agreement to Terms

Welcome to MonkeyBarrels LLC ("MonkeyBarrels," "we," "us," or "our"). These Terms of Service ("Terms") are a legal agreement between you and MonkeyBarrels regarding your use of our websites, products, and services (collectively, "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you don't agree with any part of these terms, you may not use our Services.

We've written these terms to be as clear and fair as possible. If you have questions, please contact us at legal@monkeybarrels.com.

Changes to Terms

We may update these Terms from time to time. When we make significant changes:

• We'll post the updated Terms on this page
• We'll update the "Last updated" date
• We'll notify you via email or in-app notification for material changes
• Changes take effect 30 days after notification (immediately for legal compliance)

Your continued use of our Services after changes become effective means you accept the updated Terms.

Our Services

What We Provide

MonkeyBarrels offers software tools including:

• ClaimReady: AI-powered analysis of VA disability decision letters
• FormReady: PDF form conversion and intelligent completion tools
• QuickByte: Developer tools for data processing (in development)
• Refinery: Data pipeline orchestration (internal/future release)

Service Availability

We strive to keep our Services available 24/7, but we don't guarantee uninterrupted access. We may:

• Perform scheduled maintenance (with advance notice)
• Make emergency updates for security or functionality
• Experience occasional downtime beyond our control

User Accounts

Account Creation

To use most of our Services, you need to create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorized use
• Take responsibility for all activities under your account

Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent that you meet this requirement.

Account Termination

You may delete your account at any time. We may suspend or terminate accounts for violations of these Terms, with notice when possible.

Acceptable Use

Permitted Use

You may use our Services to:

• Analyze your own documents and data
• Create forms and documents for legitimate purposes
• Access features you've paid for or that are freely available

Prohibited Activities

You agree not to:

• Upload content that violates laws or others' rights
• Attempt to access others' accounts or data
• Use our Services to spam, harass, or abuse others
• Reverse engineer, copy, or create derivative works of our Services
• Use automated tools to access our Services without permission
• Interfere with or disrupt our Services or servers
• Use our Services for any unlawful or fraudulent purpose

Content Standards

Content you upload must comply with applicable laws and must not contain malware, viruses, or other harmful code.

Your Content

Ownership

You retain ownership of all content you upload to our Services. We don't claim ownership of your documents, data, or other content.

License to Us

To provide our Services, you grant us a limited license to:

• Process your content to provide the services you've requested
• Store your content temporarily as needed for processing
• Make copies for backup and security purposes

This license is limited to what's necessary to operate our Services and ends when you delete content or close your account.

Content Removal

We reserve the right to remove content that violates these Terms or applicable law, but we have no obligation to monitor user content.

Payment and Billing

Pricing

Some of our Services are free; others require payment. Current pricing is available on our websites and may change with notice.

Subscriptions

• Subscriptions automatically renew unless cancelled
• You can cancel subscriptions at any time through your account
• Cancellations take effect at the end of the current billing period
• We don't provide refunds for unused portions of subscription periods

Payment Processing

Payments are processed by third-party providers (like Stripe). By providing payment information, you authorize charges for your use of paid Services.

Failed Payments

If payment fails, we may suspend access to paid features until payment is resolved. Accounts may be terminated for repeated payment failures.

Intellectual Property

Our Rights

MonkeyBarrels owns all rights to our Services, including:

• Software, algorithms, and technology
• Trademarks, logos, and brand elements
• Website content and design
• Documentation and user guides

License to You

We grant you a limited, non-exclusive license to use our Services according to these Terms. This license doesn't include the right to:

• Resell or redistribute our Services
• Create competing products based on our Services
• Remove or modify our proprietary notices

Feedback

If you provide feedback or suggestions about our Services, you grant us the right to use that feedback to improve our products.

Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Services, you agree to our Privacy Policy.

Key privacy commitments: We don't sell your data, we use industry-standard security measures, and you control your personal information.

Disclaimers and Limitations

Service Disclaimers

Our Services are provided "as is" and "as available." While we strive for accuracy and reliability:

• We don't guarantee that our Services will be error-free or uninterrupted
• AI-generated content may contain inaccuracies
• You should verify important information independently
• Our Services are tools to assist you, not professional advice

No Professional Advice

Our Services provide information and tools but don't constitute legal, medical, financial, or other professional advice. Always consult qualified professionals for important decisions.

Third-Party Content

Our Services may include links to third-party websites or integrate with third-party services. We're not responsible for third-party content or practices.

Limitation of Liability

To the maximum extent permitted by law:

• MonkeyBarrels won't be liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid us in the 12 months before the claim
• These limitations apply even if we knew or should have known about potential damages

Some jurisdictions don't allow these limitations, so they may not apply to you.

Indemnification

You agree to defend, indemnify, and hold MonkeyBarrels harmless from claims arising from your use of our Services, violation of these Terms, or violation of others' rights.

Termination

Your Right to Terminate

You may stop using our Services and delete your account at any time.

Our Right to Terminate

We may suspend or terminate your access if you:

• Violate these Terms
• Engage in fraudulent or abusive behavior
• Fail to pay for services
• Use our Services in ways that harm others or our business

Effect of Termination

When your account is terminated, you lose access to our Services and your content may be deleted according to our data retention policies.

Governing Law and Disputes

Governing Law

These Terms are governed by the laws of [State], United States, without regard to conflict of law provisions.

Dispute Resolution

We prefer to resolve disputes informally. Please contact us first at legal@monkeybarrels.com to try to resolve any issues.

If informal resolution doesn't work, disputes will be resolved through binding arbitration in [Jurisdiction], except for claims that can be brought in small claims court.

General Terms

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MonkeyBarrels.

Severability

If any part of these Terms is found invalid, the rest remains in effect.

Assignment

You can't transfer your rights under these Terms. We may assign our rights in connection with a sale or transfer of our business.

Waiver

Our failure to enforce any provision doesn't waive our right to enforce it later.

Contact Information

Questions about these Terms? Contact us: