Privacy Policy

Our Commitment to Privacy

At MonkeyBarrels LLC ("we," "us," or "our"), we believe your privacy is a fundamental right. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our websites, products, and services (collectively, "Services").

We've written this policy in plain English to make it as clear as possible. If you have questions about anything here, please contact us at privacy@monkeybarrels.com.

Information We Collect

Information You Provide

• Account Information: Email address, name, and password when you create an account
• Documents: Files you upload for analysis (such as VA decision letters for ClaimReady)
• Form Data: Information you enter when using FormReady or similar services
• Communication: Messages you send to our support team
• Payment Information: Billing details processed securely through our payment processors

Information We Automatically Collect

• Usage Data: How you interact with our Services (pages visited, features used)
• Device Information: Browser type, operating system, IP address
• Performance Data: Error reports and performance metrics to improve our Services

Information We Don't Collect

• We don't use tracking cookies for advertising
• We don't sell your data to third parties
• We don't collect unnecessary personal information

How We Use Your Information

Primary Uses

• Provide Services: Process your documents, generate reports, and deliver the functionality you expect
• Account Management: Maintain your account, authenticate your identity, and manage subscriptions
• Customer Support: Respond to questions, troubleshoot issues, and provide assistance
• Service Improvement: Analyze usage patterns to improve features and fix bugs
• Security: Detect fraud, prevent abuse, and protect our Services

Communication

We'll send you service-related emails (like password resets or important updates). We may also send occasional product updates if you've opted in, but you can unsubscribe at any time.

Legal Basis (for EU users)

We process your information based on legitimate interest (providing and improving services), contract performance (delivering services you've requested), and consent (for optional communications).

How We Share Information

We Don't Sell Your Data

We never sell, rent, or trade your personal information. Your data is yours.

Limited Sharing

We only share information in these specific circumstances:

• Service Providers: Trusted vendors who help us operate (hosting, payment processing, email delivery)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfer: In the unlikely event of a merger or acquisition (with notice to you)
• With Your Consent: When you explicitly agree to sharing

Third-Party Services

We use select third-party services (like Google Cloud for hosting) that may process your data. All our vendors are carefully vetted and required to protect your information.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict limits on who can access your information
• Regular Audits: Ongoing security assessments and improvements
• Incident Response: Rapid response plan for any security issues

While we implement strong security measures, no system is 100% secure. We'll notify you promptly if we become aware of any unauthorized access to your data.

Data Retention

We keep your information only as long as necessary:

• Account Data: Retained while your account is active
• Uploaded Documents: Processed and deleted according to product-specific policies
• Usage Data: Aggregated and anonymized after 90 days
• Support Communications: Kept for 2 years to help with ongoing issues

When you delete your account, we'll delete your personal data within 30 days (except where required by law to retain certain records).

Your Rights and Choices

You have control over your information:

Access and Control

• Access: Request a copy of your personal data
• Correction: Update incorrect or incomplete information
• Deletion: Delete your account and associated data
• Export: Download your data in a portable format

EU Residents (GDPR)

If you're in the EU, you have additional rights:

• Right to portability (move your data elsewhere)
• Right to restriction (limit how we use your data)
• Right to object to processing
• Right to lodge complaints with supervisory authorities

California Residents (CCPA)

California residents have the right to know what personal information we collect, delete personal information, and opt-out of sales (though we don't sell data anyway).

Product-Specific Privacy Information

ClaimReady

• VA decision letters are processed using secure, isolated systems
• Documents are automatically deleted after analysis
• We don't store the content of your documents long-term
• Analysis results are saved to your account (deletable anytime)

FormReady

• Form data is processed and converted to PDFs
• Original uploads are deleted after processing
• Completed forms are available for download and then removed

Future Products

As we launch new products, we'll update this policy and notify you of any significant changes.

International Data Transfers

MonkeyBarrels is based in the United States. If you're using our Services from outside the US, your information will be transferred to and processed in the US.

We ensure adequate protection for international transfers through appropriate safeguards, including using hosting providers with international compliance certifications.

Cookies and Tracking

We use cookies and similar technologies to:

• Essential: Keep you logged in and remember your preferences
• Analytics: Understand how our Services are used (anonymized)
• Performance: Monitor and improve site performance

We don't use advertising cookies or tracking for marketing purposes. You can control cookies through your browser settings.

Children's Privacy

Our Services are not intended for children under 13. We don't knowingly collect personal information from children under 13. If we learn we've collected such information, we'll delete it immediately.

Policy Updates

We may update this Privacy Policy periodically. When we do:

• We'll post the updated policy on this page
• We'll update the "Last updated" date at the top
• For significant changes, we'll notify you via email or in-app notification

Your continued use of our Services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us: